Bikeability delivery: in-house or outsource?

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  • Ongoing discussion from Bikeability conference 2014.

    Here are the notes from the 15 May 2014 workshop. Please feel free to add and continue this debate.

    In-house delivery
    Pros
    Can make delivery more affordable
    Team can be flexible
    Can train/develop own team (if an ITO)
    Bespoke programme
    Greater control
    Manage quality directly

    Cons
    Some things you might not be set up to deliver
    Have to juggle both strategy and delivery
    Risk is on you if team fails to deliver

    Tips
    Can be helpful if the scheme manager is an NSI

    Outsourced delivery
    Pros
    Can cope with large scale
    Minimum standards can be set
    No extra costs
    Professional team

    Cons
    Complexity of tender process
    Tender process can be seen as ‘unfair’ and hard to judge true value
    Tender might contain missing elements

    Tips
    Be specific, eg min. hours of on-road training for L2
    Keep a professional relationship with your provider
    Increase the instructor: trainee ratio
    Monitor provider
    80:20 quality:cost

    Mixed (in-house and outsourced) delivery
    Pros
    Flexibility
    Horses for courses

    Cons
    Potential competition between providers

    Tips

  • Interesting workshop, thanks. Can people give examples of how they measured and assessed the quality elements of prospective tenders please.

  • I have added in the following points raised at the Haringey Cycling Conference 24/09/15.

    Outsource
    Pros
    Office costs reduced
    Marketing knowledge
    Varied services may be available, ie beyond Bikeability
    Experience of work in other boroughs/counties

    Cons
    Continuity
    Stuck with provider/need to manage relationship

    Tips
    There may be a pre-procured solution, eg in London TfL have a Pan London contract with a provider that borough can access.
    You might be able to get funding from the YST.
    Do a site visit and see your prospective provider's training in action.
    Read the TABS Procurement Guidance.

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Bikeability delivery: in-house or outsource?

Posted by Avatar for ShannonBall @ShannonBall

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